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Parkview Practice Health Centre Stenhousemuir, FK5 3BBTel: 01324 554411
The practice operates a pre-bookable and same day appointment service. This applies to both morning and afternoon appointments. If you phone at 08:30 and there are same day appointments available. You will be offered an appointment with the first available doctor. This is on a first come first served basis. You cannot request a specific doctor if asking for a same day appointment.
Pre-bookable appointments can be made up to 2 weeks in advance with the doctor of your choice if he/she is available.
The reception staff are there to help you as well as the doctors. They will help you with appointments, give you test results where appropriate, pass on messages and deal with other enquiries you may have. If you are asked about the nature of your call, it is because this is helpful information for the doctor to have. In a busy practice the receptionist are often hard pressed, so please be patient. All practice staff are bound by the same rules of confidentiality.
If possible please try to telephone reception before 11:00am if you require a home visit.
A doctor or nurse may phone you back as it may be that your problem can be dealt with by telephone advice, or that it would be more appropriate to send a nurse, or indeed arrange a hospital attendance.
House visits are only available for patients who are housebound because of illness or disability.
Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the surgery.
The surgery offers extended hours one day per week. Please ask at reception for details.